8muses Privacy Policy

8muses operates an online sports betting and casino-style entertainment platform designed specifically for players based in the Philippines. As the operator responsible for this platform, we are committed to handling your personal information with care, transparency, and full respect for your rights under applicable Philippine data privacy regulations. This Privacy Policy explains what data we collect from you, the purposes for which it is used, who we may share it with, and how long we retain it. It applies to everyone who visits the 8muses website, creates an account, places a wager, or contacts our support team. By using the platform, you acknowledge that you have read and understood the practices described here. If you have any concerns about how your data is handled, the details at the end of this page will help you reach the right team.

When you register an account or interact with 8muses, we may collect the following categories of personal data. Registration details include your full name, date of birth, email address, mobile number, and residential address in the Philippines. Identity verification data such as a government-issued ID may be requested to comply with our legal obligations and to confirm you meet the minimum age requirement of 21 years. Financial information including your preferred payment method, transaction history, and deposit and withdrawal records is collected to process your funds securely. We also collect device and usage data – such as your IP address, browser type, device identifiers, and pages visited – to protect the integrity of our platform and improve your experience. Where you contact our support team, the content of those communications is retained to resolve your query and for quality assurance. You are not required to provide any information beyond what is strictly necessary to operate your account, but omitting certain details may limit access to specific features.

The personal data we collect from you is used strictly for the purposes set out below and for no other reason without your prior consent. We use your registration and identity details to create and maintain your account, verify your eligibility to use the platform, and comply with Philippine anti-money laundering and responsible gaming regulations. Your financial information is processed to facilitate deposits and withdrawals, detect fraudulent transactions, and maintain accurate records of all account activity. Device and usage data helps us identify suspicious login attempts, prevent unauthorised access to your account, and continuously improve the performance and security of the 8muses platform. Where you have opted in to marketing communications, we may use your contact details to send you personalised information about current promotions, new features, and special offers relevant to Filipino players. We may also use aggregated, anonymised data for internal analytics and product development, where no individual player can be identified from the resulting insights. You may update your communication preferences at any time through your account settings.

8muses does not sell, rent, or trade your personal information to third parties for their own commercial purposes under any circumstances. We do, however, share limited data with trusted service providers who assist us in operating the platform, including payment processors, identity verification providers, fraud prevention services, and customer support technology partners. All such third parties are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 8muses, our players, or the public. In the event that any part of our business is acquired, merged, or restructured, your personal data may be transferred to the successor entity, which will be bound by the terms of this Privacy Policy or an equivalent standard of protection. We will notify you of any such material change through a prominent notice on the platform before it takes effect.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Account information and transaction records are typically retained for a minimum of five years following the closure of your account, in line with standard financial record-keeping requirements applicable to licensed gaming operators in the Philippines. Identity verification documents are stored securely for the duration of this retention period and are not used for any purpose other than compliance and fraud prevention. Communications with our support team are retained for up to two years to assist with ongoing or future queries and for quality assurance purposes. Where data is no longer required for any legitimate purpose, it is securely deleted or irreversibly anonymised. If you have specific questions about the retention period applicable to a particular category of your data, you are welcome to contact our team using the details provided at the foot of this page.

The security of your personal information is a priority we take seriously at 8muses, and we implement a range of technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, ensuring that your account credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific role, and all staff with access to sensitive data are trained on data protection obligations. We conduct regular internal security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities within the timeframes prescribed by law. While no system can guarantee absolute security, we are committed to maintaining the highest practicable standard of data protection for the Filipino players who trust us with their information.

As a player based in the Philippines, you have a number of important rights in relation to the personal data we hold about you, and 8muses is committed to honouring those rights promptly and without unnecessary barriers. You have the right to access a copy of the personal data we hold about you, and to request a correction of any information that is inaccurate or incomplete. You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. You have the right to object to the processing of your data for direct marketing purposes, and to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before that withdrawal. Where you believe that our processing of your data is unlawful or that your rights have been infringed, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through your account dashboard and we will respond within the timeframe required by applicable law.

8muses uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience for Filipino players accessing our platform. Essential cookies are necessary for the platform to operate correctly and cannot be disabled without affecting core functionality such as maintaining your login session, remembering your preferences, and processing transactions securely. Analytics cookies help us understand how players navigate and use the platform so that we can make informed improvements to the user experience. We do not use third-party advertising cookies or permit external advertising networks to track your behaviour on the 8muses website. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may impact the availability of some platform features. By continuing to use the 8muses platform after reviewing this policy, you consent to our use of cookies in the manner described here. For a more detailed breakdown of the individual cookies we use and their specific purposes, please visit the FAQ page or contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the features available on the 8muses platform. When we make material changes, we will revise the "last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice before the updated policy takes effect. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Your continued use of the platform after any changes are published constitutes your acceptance of the revised policy. If you disagree with any update, you should discontinue use of the platform and contact our support team to request account closure. For questions about this policy or our data practices, you can also find guidance in the FAQ section, or reach out through the contact information available in your account dashboard.